A family-run and customer-focused fresh food provider is seeking an Account Manager to be responsible for some of our clients’ products and customers to ensure relationships and portfolio are effectively managed and to seek and develop new customer opportunities. The Account Manager will have previous experience working as an Account Manager or have worked in a similar target-led role. In addition, the Account Manager will have excellent communication, research, relationship-building, and negotiation skills. You will need to be able to travel around the UK and overseas.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities
- Manage customer relationships and P/L account in respect of your portfolio/category of products
- Report and deliver insight on P/L performance versus agreed budgets
- Ensure strong relationships with colleagues
- Manage the marketing and sales of a portfolio of products
- Carry out new product development and identify new products for existing and new markets
- Ensure the delivery of Sales and Gross Trade Profit
- Support other teams and departments when required
- Understand and explore customer requirements
- Effectively manage information flow between the customer and internal customers and departments
- Respond to customer correspondence and prepare written proposals
- Meet customers and suppliers to discuss and formulate plans, and negotiate promotional pricing and budgets.
- Make written proposals and present them to the customer and your colleagues
- Ensure customer requirements and expectations are managed and met
- Identify trends and formulate strategies
- Use PR resources to ensure the company is represented in trade and local press
- Ensure that price audits are done when required
- Comply with the company policy on suppliers
- Work with procurement to optimise supply chain cost
- Manage, direct, mentor and coach account managers, executives and assistants within your team
- Communicate effectively with internal managers and departments whilst fostering good relationships
- Deal with correspondence in your area of responsibility whilst maintaining constructive supplier and customer relationships and networking
- Monitor customer complaints, investigate these and recommend a course of action
- Ensure the administration associated with your area of responsibility is up to date
- Meet deadlines, targets and objectives
- Monitor the quality of customer service on a day-to-day basis
- If needed, carry out other tasks as and when
Knowledge, skills and qualifications required:
- Previous experience working as an Account Manager or similar
- Have strong written and verbal communication and presentation skills
- Good analysis, numeracy, and research skills
- Good negotiation, time management, organisation, people management, and planning skills
- Is commercially aware, adaptable, and financially aware
- Have a sense of humour and have excellent customer service and relationship-building skills
- Be able to work as a team and on one's own initiative
- Be able to travel in the UK and overseas
Salary: circa £40,000 depending on experience
Benefits: Pension (3-5% matched), 25+8 holidays