Claims Handler - DA1 - DA18

A large and successful maritime services company is seeking a Claims Handler to manage and process claims related to freight liability. The Claims Handler will need to have completed education to A-level, worked in freight liability for 2 years minimum, and have proven experience working as a claims handler in freight or transportation. In addition, the Claims Handler will have strong communication, analytical, problem solving, organisational and negotiation skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Receive, review, set up and process freight liability claims from customers, carriers, brokers &/or Insurers
• Conduct thorough investigations to determine the potential legal liability of parties involved
• Evaluate the extent of damages or loss, assessing the validity of claims and estimating potential settlement amounts
• Appointing surveyors &/or Lawyers where necessary
• Collaborate with internal departments to gather necessary information and documentation to support the claims process
• Communicate with insurance providers, brokers, and adjusters
• Carefully monitoring of legal time bars and case progress
• Operating effectively and efficiently in a ‘paper-less’ environment
• Ensure accurate and complete documentation of claims
• Negotiating settlement of claims in accordance with contractual terms, national and international law and/or on a commercial basis where appropriate
• Maintain proper records of claims, correspondence, and settlement agreements
• Providing guidance to clients
• Collaborate with internal and external stakeholders to prevent future claims by identifying opportunities for process improvements and risk mitigation
• Building and maintaining good working relationships with Insureds, insurers, brokers, freight forwarders, lawyers, claimants and recovery agents
• Stay updated on industry regulations, insurance policies, and legal requirements related to freight liability claims

Knowledge, skills and qualifications:

Essential:

• Have attained A-level qualifications
• Have worked in freight liability minimum 2 years+
• Proven experience as a claims handler or in a similar role in freight/transportation
• Strong knowledge of freight liability regulations, insurance policies, international conventions and claim settlement procedures
• Excellent analytical and problem-solving skills with the ability to evaluate complex situations and make sound decisions
• Strong negotiation and communication skills
• Ability to manage multiple claims simultaneously while maintaining high-quality standards

Desirable:

• Completed an undergraduate degree

Salary: £30,000 to £40,000 DOE

Benefits: Training, pension, income protection, life assurance, healthcare scheme