A large international organisation is seeking a Concierge Manager to lead a team of Concierges to provide excellent customer service and hospitality. The Concierge Manager will have previous experience working in a similar role and have strong experience handling challenging and high-profile situations. In addition, the Concierge Manager will be able to pass an Enhanced DBS check and have a basic understanding of building maintenance tasks and managing third-party groups like suppliers.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
- Lead, develop and enhance the Concierge team
- Lead on the weekly rota to ensure suitable cover is in place
- Be the first point of contact for colleagues and support on issues
- Contract manage support service partners, such as security and repairs
- Create and deliver customer focused training for the team to ensure the company continually improves the level of service
- Propose and deliver additional services to enhance the customer experience
- Ensure customers receive advance communication of disruptive works in good time, this includes supporting vulnerable adults
- Build trust with our customers, capturing important feedback from customers
Knowledge, skills and qualifications:
Essential:
- Have a lead concierge team, ideally in a high end and customer focused role
- Previously managed customer’s expectations, able to handle challenging and high-profile situations
- Basic understanding of maintenance tasks and overseeing suppliers
- Strong communication skills and able to work well with others
- Highly professional and disciplined
- Be able to pass an Enhanced DBS check
Salary: £45,000 to £50,000 DOE
Benefits: Pension, Life Assurance, 25+8 days hols, private medical, retail discounts, and more