Contracts & Small Works Manager - DA1 - DA18

An experienced building services provider is seeking a Contracts & Small Works Manager to oversee the delivery of small M&E projects and identify new opportunities. The Contracts & Small Works Manager must have either qualifications or experience in heating systems, have a proven track record of managing multi-site Hard FM maintenance contracts, have strong relationship building skills, and have a relevant technical background. In addition, you will need to have a DBS check and UK driving licence.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Develop and strengthen relationships with existing clients to secure additional revenue opportunities
• Identify and pursue new leads to grow client base and revenue streams
• Meet/exceed sales targets for quoted works
• Work closely with clients to understand their needs and offer tailored solutions
• Plan and manage small M&E projects with a focus on timely, high-quality delivery
• Optimise project delivery processes
• Monitor project performance
• Address project challenges proactively
• Conduct post-project evaluations
• Manage and support colleagues and contractors
• Oversee the day-to-day operations of planned and reactive M&E services
• Conduct team meetings, performance reviews, and identify training needs
• Ensure adherence to Health & Safety standards
• Prepare/manage budgets for contracts / projects
• Conduct regular client meetings
• Compile and analyse KPIs to identify opportunities for improvement
• Ensure full statutory compliance across all contracts and projects

Knowledge, skills and qualifications:

Essential:

• Have heating systems experience, knowledge, or qualifications
• A proven track record of managing multi-site Hard FM maintenance contracts
• Demonstrable success in driving sales and building strong client relationships
• Experience managing small works, projects and delivering financial targets
• Advanced IT proficiency
• Full UK driving licence
• Eligibility for a DBS disclosure
• Excellent communication, negotiation, and client relationship skills
• Strong organisational and project management skills, with attention to detail
• Analytical and financial acumen to maximise project profitability
• A self-starter with a proactive approach to problem-solving and sales development
• Flexible and adaptable, with the ability to travel as required

Salary: £60,000 - £65,000

Benefit: performance-related bonus, company car or allowance, pension, death in service, career development, and more.