Customer Service Manager - DY1 - DY14

A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support
• Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to the company’s world-class Trust Pilot rating
• Building long-term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Track & resolve any issues with their couriers

Knowledge, skills and qualifications required:

• Previous experience in a customer service role
• Be calm and confident
• Strong communication and administration skills
• Be able to go the extra mile, and be a team player

Salary: £40,000 - £45,000 + benefits

Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts