General Manager - PR1 - PR26

£50,000 - £60,000 (DOE)
Ref: 246 Date Posted: Thursday 18 Nov 2021
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A successful and growing entertainment company is seeking a General Manager to be responsible for the day-to-day operations of the company’s site. The General Manager will be managing customer experience, monitoring healthy & safety, staff management and hiring, and execute the overall delivery of the business plan. The General Manager will need to have previous proven experience working successfully in a managerial position that have covered in all areas mentioned. In addition, will have excellent communication, IT, customer service, and leadership skills as well as financial planning and attention to detail.

Applications from ex-military personnel are strongly encouraged.

 

Key Responsibilities:

  • Planning and implementing strategies to achieve constant improvements in visitor and employee satisfaction
  • Dealing with problems making sure everything is run smoothly and effectively
  • Maintaining or introducing systems which ensure overall responsibility for inventory control in all areas of the business and implementation of cost effectives sourcing and supplier strategy
  • Overseeing application of health and safety regulations and risk assessments to ensure a safe environment for park employees and the public
  • Ensuring 100% adherence to food quality, services, products, and overall appearance and cleanliness of the park
  • Oversee maintenance throughout the park, including planning and scheduling of routine maintenance, handling emergency repairs and implementing a preventative maintenance programme
  • Plan, schedule and supervise exterior maintenance including compliance management of contractor’s obligations
  • Deal with human resources and personnel including identification of new roles and job descriptions, recruitment, hiring, induction, identification and implementation of ongoing training requirements, mentoring staff disciplinary/grievance procedures and terminating employees as necessary
  • Handling and resolving customer complaints and enquiries
  • Setting budgetary and financial strategies including regular reporting against target budgets by department
  • Analysing financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
  • Overseeing planning and execution of park events throughout the season
  • Understanding local community issues and build relationships with key stakeholders and businesses

 

Knowledge, skills and qualifications required:

Essential:

  • Have successful proven experience working as a General Manager or similar in a role
  • Have strong leadership, communication, and IT skills
  • Have excellent financial planning experience
  • Be highly professional and have great people-facing skills
  • Hold a valid UK driving licence

 

Desirable:

  • 5+ years’ experience in hospitality/leisure/tourism/attraction industry

 

Salary and benefits:

To be discussed at interview stage