Logistic & Clinical Support Assistant - TQ1 - TQ14

£23,000 + bonus and pension
Ref: 52 Date Posted: Monday 16 Nov 2020
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A company providing a unique dental service that delivers a full range of dental services directly to a client’s homes, care home or work place is now looking for a Logistic & Clinical Support Assistant (LCSA) to join its team in the Totnes area. This role requires the Logistic & Clinical Support Assistant to fully support the mobile dental unit to deliver a high level of dental services in the community in an efficient and coordinated manner. The operative will ensure the highest standards in cross infection control, time keeping, organization, administration, good practice and overall excellent service.

Applications from suitably experienced ex-military personnel (British Army, Royal Air Force, Royal Navy or Royal Marines) are strongly encouraged to apply

 

KEY RESPONSIBILITIES

 

Daily operations and customer support

  • Coordinating closely with the dental practitioners and other practice staff to organise the daily patient lists.
  • Ensuring a positive customer experience in all interactions with The Company. Liaising closely with patients and customers, keeping them informed of expected arrival times etc.
  • Packing, and repacking, the vehicle after each visit, completing checklists as required.
  • Cleaning, servicing, restocking and securing the vehicle at the end of each working day.
  • At all times ensuring the highest standards in cross-infection control.

 

Dental equipment and supplies

  • Servicing and maintaining all equipment.
  • Ordering supplies and equipment as required.
  • Ensuring that the vehicle is correctly loaded with the necessary equipment and stocked with the necessary supplies.
  • Maintaining a full inventory of all equipment owned by the practice.
  • Maintaining files of all equipment manuals and other relevant documentation.

 

Company vehicles

  • Daily preparation of the vehicles, ensuring they are clean, fuelled and roadworthy at all times.
  • Ensuring the vehicles are maintained to the highest standard, arranging regularly servicing as required and maintaining full vehicle documentation, including logs of daily mileage.

 

Other duties

  • Attending daily briefings and formal weekly meetings.
  • On occasion the LCSA may be required to work in other dental practices associated with @ Home Dental. Duties might include reception, sterilisation tasks and assisting with surgical practices. 
  • Any other duties that might reasonably be required from time to time to support the practice.

 

KEY SKILLS & QUALIFICATIONS

 

  • Full UK Driving Licence.
  • Logistical, organisational and leadership skills that reflect the ability to perform and prioritise tasks, with excellent attention to detail.
  • Excellent inter-personal skills.
  • Strong communication skills, showing the ability to communicate effectively and empathetically with colleagues and patients.
  • Strong team player.
  • A strong work ethic with the ability to be proactive and take initiative, but also to accept direction and seek guidance where appropriate.
  • Physical stamina – the LCSA may be required to carry equipment loads of up to 15kg.
  • A flexible and results-oriented approach, willing to work flexible hours where the needs of the business dictate.
  • Computer literacy – confident in the use of standard computer software, including MS Outlook, Word and Excel.
  • Experience of working in a customer focussed role is desirable but not essential; more important is the drive to deliver first class customer experience.
  • Previous clinical experience is not required as full training on these aspects of the role will be provided.

£23,000 + bonus and pension

Interested applicants will be expected to complete and return by email a simple application form to which CVs must be pasted.  Please state your salary expectations.