Salary: £50 - £55K - London
Job Role
The Operations Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety (H&S) systems and the promotion of best practice throughout all tasks.
Applications from suitably qualified ex-military personnel (Royal Air Force, Royal Navy, British Army, Royal Marines) are particularly relevant for this position but other qualified candidates are encouraged to apply.
Key Responsibilities
- Collate and check all routine invoices and approve within agreed limits
- Issue purchase orders for non-routine expenditure
- Liaise with tenants to ensure compliance with Tenants Handbook
- Check tenants’ units on a regular basis having regard for state of repair and statutory compliance
- Supervise service contracts and maintaining up-to-date records of all work carried out by outside contractors
- To ensure that the Operations Report and Maintenance Schedule is accurate up to date at all times
- Ensure compliance at all times with operational standards
- Attend all management meetings and other meetings as requested by Head Office
Operations
- Maintaining the centre to the highest standard at all times
- Minimising the liability risk exposure of the owner
- Ensuring that all plant and machinery are fully maintained and that all H&S details of the contractors are available on site
- Ensuring that the agreed specification for each contractor, is adhered to and obtain appropriate method statements
- Considering and reporting all items of repair, improvement and replacement to the managing agents
Safety & Security
- Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for the Centre are discharging their duties and provide assistance where necessary
- Ensure that all personnel complete duties to the highest standard and are well presented
- Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas
- Ensure all accidents and near misses are recorded and any serious incidents that occur
- Attend all serious incidents within the centre
- Control and re-order first aid kit supplies, ensuring that there are sufficient staff on site to administer first aid, as and when needed
- Ensure that fire and health and safety regulations are adhered to in all parts of the centre by inspection, checking the signs, advising on defects, improvements required, etc
- Monitor and maintain Security standards and Health and Safety Records, in accordance with the frequency required by the site Health and Safety manual and NRSP
- Walk the public areas on a regular basis throughout the day, checking on cleanliness, maintenance, landscaping etc
- Ensure compliance with all statutory requirements and codes of practice, health and safety requirements
- Maintain overall control of the security operations, paying particular regards to incident response and customer care
- Liaise with tenants, the Police etc. in all matters of security affecting the centre, the Tenants, public safety and security
- Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken
- Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period. Where remedial works are required immediately, the area in question must be cordoned off and made safe for all visitors, tenants, etc
- Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors
- Ensure that Health and Safety policy is complied with at all times
- Control and monitor the keys to the centre
Public Relations
- Establishing and developing good relations and partnerships with various authorities and local agencies
Promotions
- Ensure that all promotional activities are carried out with due care and attention to H&S and welfare of staff customers and occupiers
Staff
- Working with all centre management staff and contractors towards achievement of their goals
- Identifying and implementing training and development programmes and pursuing suitable training solutions
- Ensure that both in house staff and contractors are smart and well presented at all times
Quality Assurance
- Devising a training programme for all on-site staff
- Adhering to all quality assurance requirements
Skills, Experience & Qualifications
- Previous experience in Operations Manager role in a busy centre
- Knowledge of Health & Safety Regulations and Documentation
- Experience of managing contractors & PPM
- IOSH/NEBOSH
Interested applicants will be expected to complete and return by email a simple application form to which CVs must be pasted.