Operations Manager - SE1 - SE28

Ref: 206 Date Posted: Wednesday 13 Oct 2021
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Salary: £50 - £55K - London

Job Role

The Operations Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety (H&S) systems and the promotion of best practice throughout all tasks.

Applications from suitably qualified ex-military personnel (Royal Air Force, Royal Navy, British Army, Royal Marines) are particularly relevant for this position but other qualified candidates are encouraged to apply.

Key Responsibilities

  • Collate and check all routine invoices and approve within agreed limits
  • Issue purchase orders for non-routine expenditure
  • Liaise with tenants to ensure compliance with Tenants Handbook
  • Check tenants’ units on a regular basis having regard for state of repair and statutory compliance
  • Supervise service contracts and maintaining up-to-date records of all work carried out by outside contractors
  • To ensure that the Operations Report and Maintenance Schedule is accurate up to date at all times
  • Ensure compliance at all times with operational standards
  • Attend all management meetings and other meetings as requested by Head Office


  • Maintaining the centre to the highest standard at all times
  • Minimising the liability risk exposure of the owner
  • Ensuring that all plant and machinery are fully maintained and that all H&S details of the contractors are available on site
  • Ensuring that the agreed specification for each contractor, is adhered to and obtain appropriate method statements
  • Considering and reporting all items of repair, improvement and replacement to the managing agents

Safety & Security

  • Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for the Centre are discharging their duties and provide assistance where necessary
  • Ensure that all personnel complete duties to the highest standard and are well presented
  • Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas
  • Ensure all accidents and near misses are recorded and any serious incidents that occur
  • Attend all serious incidents within the centre
  • Control and re-order first aid kit supplies, ensuring that there are sufficient staff on site to administer first aid, as and when needed
  • Ensure that fire and health and safety regulations are adhered to in all parts of the centre by inspection, checking the signs, advising on defects, improvements required, etc
  • Monitor and maintain Security standards and Health and Safety Records, in accordance with the frequency required by the site Health and Safety manual and NRSP
  • Walk the public areas on a regular basis throughout the day, checking on cleanliness, maintenance, landscaping etc
  • Ensure compliance with all statutory requirements and codes of practice, health and safety requirements
  • Maintain overall control of the security operations, paying particular regards to incident response and customer care
  • Liaise with tenants, the Police etc. in all matters of security affecting the centre, the Tenants, public safety and security
  • Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken
  • Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period.  Where remedial works are required immediately, the area in question must be cordoned off and made safe for all visitors, tenants, etc
  • Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors
  • Ensure that Health and Safety policy is complied with at all times
  • Control and monitor the keys to the centre

Public Relations

  • Establishing and developing good relations and partnerships with various authorities and local agencies


  • Ensure that all promotional activities are carried out with due care and attention to H&S and welfare of staff customers and occupiers


  • Working with all centre management staff and contractors towards achievement of their goals
  • Identifying and implementing training and development programmes and pursuing suitable training solutions
  • Ensure that both in house staff and contractors are smart and well presented at all times

Quality Assurance

  • Devising a training programme for all on-site staff
  • Adhering to all quality assurance requirements

Skills, Experience & Qualifications

  • Previous experience in Operations Manager role in a busy centre
  • Knowledge of Health & Safety Regulations and Documentation
  • Experience of managing contractors & PPM

Interested applicants will be expected to complete and return by email a simple application form to which CVs must be pasted.