Site Manager - RH1 - RH20

A long running and highly successful recreational company is seeking a Site Manager to provide site safety, efficient and effective customer service, and create a safe and enjoyable environment that enables all guests to enjoy their stay. The Site Manager will have excellent communication, interpersonal, teamwork, and conflict resolution skills. In addition, the Site Manager will have experience with customer service, cash handling and is able to use heavy gardening equipment. Accommodation and utility bills are provided on top of the base salary.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Manage a safe, effective and efficient site and operation, whilst ensuring all guests have an enjoyable experience
• Deliver safe operational practices and maintenance of site and equipment to ensure compliance
• Manage and develop Assistant Site Managers and other staff (and if required, relief staff)
• Provide high levels of customer service to meet guest’s expectations
• Adhere to annual budgets and manage spending in order to achieve profit target
• Ensure the site and the site's facilities are maintained to a high level of cleanliness and appearance
• Ensure activities are subject to risk assessment and/or review and those control measures identified are implemented in a timely manner
• Ensure all PPE provided is used, maintained and stored as per training. Ensure any deficiencies and/or defects are reported to the Regional Manager
• Record any accident, incident or near miss, to undertake the initial investigation, and report the findings to relevant colleagues within agreed timescales
• Maintain accurate computerised and written records and provide efficient administration of the site
• Apply policies, procedures and rules in accordance with the requirement of the site
• Be familiar with the Site rules within the relevant areas of the Sites Directory and Handbook
• Maintain effective and friendly working relationships with colleagues to promote a positive working environment
• Provide consistent level of service, standards, facilities and working practices is maintained
• Undertake all training required, including refresher, pre-season, first aid, people management and health and safety training
• Undertake all reasonable tasks required to ensure consistent running of the site

Knowledge, skills and qualifications:

Essential:

• Demonstrates a passion for and knowledge of the role
• Excellent communication and interpersonal skills at all levels
• Ability to work effectively on your own as well as in a team
• Excellent attention to detail and organisational skills
• Experience of working in a customer service environment
• Experience of providing conflict resolutions
• Ability to provide solutions in an ever-changing environment
• Ability to follow instructions
• Experience of cash handling and card transactions
• Ability to use heavy machinery, including mowers, blowers and strimmers to attend to garden and pitch maintenance
• A full and valid Driving Licence

Desirable:

• Experience of managing glamping accommodation would be an advantage but training will be provided
• IT literate, use of Microsoft Office. Experience of using G-Suite would be advantageous (Sheets and Docs)

Salary: £30,000 to £35,000 DOE

Benefits: Accommodation and utilities provided